Privacy Policy

Last Updated: 09/09/2025

1. Introduction

Purpose: Clearly state that the policy explains how WGE.ae collects, uses, and protects user data.

Consent: Specify that by using the website and booking form, users consent to the practices described.

2. Information We Collect

Personal Identifiers: Name, email address, phone number, location/address.

Financial Data: Credit/debit card details (processed securely by Stripe; we do not store this).

Commercial Information: Service type (e.g., deep cleaning), booking time/date, property type (villa/apartment), special instructions.

Technical Data: IP address, browser type, device information (collected via cookies/server logs).

3. How We Use the Information

• To process and confirm bookings/payments (contractual necessity)
• To send booking confirmations and service updates (legitimate interest)
• To coordinate cleaner deployment (legitimate interest)
• To respond to inquiries/complaints (legitimate interest)
• For legal/compliance purposes (e.g., financial records as required by UAE law)

4. Data Sharing & Third Parties

• Stripe: For payment processing (link to Stripe’s Privacy Policy).
• Email Service Providers: To send confirmations (e.g., Stackmail).
• Cleaners/Staff: Necessary details (name, address, service time) to perform the job.
• Legal Authorities: If required by UAE law (e.g., Dubai Economic Department or courts).

5. Data Storage & Security

• Storage: Data is stored on secure cloud based servers (UK/UAE).
• Retention: Booking records are kept for 5 years per UAE financial regulations.
• Security: We take the security of your personal information extremely seriously. To protect your data, we implement a variety of robust technical and organisational measures, including:
• Encryption: Our website is SSL (Secure Sockets Layer) enabled, which means all data transmitted between your browser and our servers is encrypted. You can verify this by looking for the padlock icon in your browser’s address bar.
• Secure Payment Processing: All financial transactions are processed through Stripe, a globally recognized and PCI DSS compliant payment gateway. Your sensitive payment information (like credit card details) is never stored on our servers and is handled directly by Stripe’s secure systems.
• Access Controls: Access to your personal data is strictly limited to authorized personnel on a need-to-know basis. These individuals are bound by confidentiality obligations and are only granted access to the information necessary to perform specific tasks, such as processing your booking.

6. User Rights (Aligned with UAE Data Protection Law)

Users should be able to:

• Request correction or deletion (where permissible).
• Withdraw consent (e.g., unsubscribe from marketing emails).
• Contact you for queries at info@wge.ae.

7. Cookies & Tracking

Our website, built on PHP/WordPress, uses cookies and similar tracking technologies to enhance your user experience, analyze site traffic, and understand how visitors interact with our content.

What are cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit our website. They are widely used to make websites work efficiently and provide useful information to the owners.

How We Use Cookies:

• Essential Cookies: These are necessary for the website to function properly. They enable core functionalities like page navigation and access to secure areas. The website cannot function without these cookies.
• Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.
• Functionality Cookies: These enable the website to provide enhanced functionality and personalization, such as remembering your preferences (e.g., language or region).

Managing Your Cookie Preferences:

You can control and manage your cookie preferences through your web browser settings. Most browsers allow you to:

• See what cookies are stored and delete them.
• Block third-party cookies.
• Block cookies from specific websites.
• Block all cookies from being set.
• Delete all cookies when you close your browser.
• Please be aware that restricting or disabling cookies may impact the functionality and your experience of our website, and you may not be able to access all or parts of our site.

For more detailed information on managing cookies, visit AllAboutCookies.org.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. The “Last Updated” date at the top of this policy will be revised accordingly.

We reserve the right to modify this policy at any time. We will notify users of any material changes by posting the updated policy on this website with a new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:

Email: info@wge.ae

We will respond to all legitimate inquiries in a timely manner, in accordance with applicable UAE laws.